Management: Listening For Understanding with Psychologist Carl Rogers

Length: 30 Mintues
© University of Mid-America

The tendency to interpret messages from our own point of view can lead to listening without understanding. This program dramatizes the importance of effective communication, a vital skill for managers.

In a brief dramatic sketch, a communication misunderstanding takes place with serious results. After the sketch, Carl Rogers points out how the misunderstanding happened--and how it could have been avoided. The scene is reenacted, and a manager who knows how to listen handles the communication effectively. This program is an excellent introduction to the idea of “active” emphatic listening. It’s well-suited to follow-up discussion and further study. Although set in a business environment, the message in this film applies to any setting where accurate listening skills are needed.